Record Retrieval Process
Our record retrieval process has been adapted to fit into the pandemic and the consultation process instituted by most archives, along with the limited hours and days that archives are open to researchers.
- You: Fill out and submit PDF Retrieval Request form(s) and email the request(s) to us.
- RumbleSoft: Schedules your request(s), assigning a date. Dates will not be assigned unless RumbleSoft has confirmed appointments with the archive.
- Due to circumstances beyond our control (the rapidly changing pandemic landscape) the RumbleSoft appointment dates may be delayed or cancelled. Government archives usually follow the recommendation of the CDC, state, or local governments, or local health departments, which may impact our ability to retrieve your records.
- If our trip is cancelled by events beyond our control (including but not limited to weather or COVID), your retrievals will remain at the top of the queue to be retrieved when the archive is re-opened to researchers.
- RumbleSoft: Will invoice you for the requested retrievals. If an archive requires us to make paper copies of the requested records, RumbleSoft will contact you for a mailing address.
- You: Make a 50% deposit (invoice email will contain a payment link), made within 72 hours to hold your spot on the retrieval list. Your deposit will be applied to the balance owed, however the deposit is non-refundable.
- RumbleSoft: Will make digital copies (paper if required by archive) of the requested records and notify you via email with the finalized invoice which will include the cost to print and mail the paper copies to you. Records will be mailed via USPS.
- You: Pay the balance due (initial deposit will be applied).
- RumbleSoft: Deliver your files via a secure downloadable link (only a person with the link can download the files); link will expire in 2 weeks! RumbleSoft will optionally archive a copy of the records retrieved in event a computer failure or other mishap.